Canonical: https://lonetrail.co/policies/refund-policy # Refund policy ## Refund policy Try it on at home. If it's not right, you have 30 days after delivery to send it back, and we pay the return shipping. To be eligible, the item needs to come back in like-new condition. Trying it on, adjusting the straps and loading it up indoors is fine. Used in the field is not. Include the original packaging if you still have it. To start a return, contact us at [info@lonetrail.co](mailto:info@lonetrail.co) or through our [contact page](https://lonetrail.co/pages/contact) with your order number. We'll send you a prepaid return label and instructions. Items sent back without a return request first can't be accepted. **Damages and issues** Inspect your order when it arrives and contact us right away if anything is defective, damaged or wrong, and we'll make it right. Manufacturing defects are covered for life by our [warranty](https://lonetrail.co/pages/warranty), separate from the 30-day return window. **Exchanges** The fastest way to get the right item is to return the one you have and place a new order once the return is accepted. **Refunds** Once we receive and inspect your return, we'll refund the full purchase price to your original payment method within 10 business days. Your bank may take a few more days to post it. If more than 15 business days have passed since your return was approved, contact us at [info@lonetrail.co](mailto:info@lonetrail.co). Gift cards can't be returned.